Privacy Policy

1. Scope

This Privacy Policy describes how Rabbit Cloud, Inc. ("Rabbit Cloud", "we", "us" or "our") collects, uses, discloses and protects personal information when you visit rabbitcloud.ai and any subdomains (the "Site"), contact us, or otherwise interact with us in connection with the Site. It does not cover information we process on behalf of clients under a services agreement; that processing is governed by the applicable agreement.

By using the Site you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Site.

2. Information we collect

Information you provide. When you submit an enquiry, request a consultation, apply for a role or otherwise correspond with us, we collect the information you choose to provide, which may include your name, work email address, telephone number, company, job title, country and the content of your message.Information collected automatically. When you visit the Site, our hosting and analytics providers may automatically collect technical information such as your IP address, browser type and version, operating system, referring URL, pages viewed, time and date of visit, and general geographic location derived from your IP address. This information is collected through server logs and, where enabled, cookies or similar technologies described in Section 5.Information from third parties. We may receive business contact information from professional networks, event organisers or partners, including Amazon Web Services, where you have consented to that sharing or where it is otherwise permitted by law.

3. How we use information

We use personal information to:

• respond to enquiries and provide requested information about our services
• schedule and conduct consultations and assessments
• administer and improve the Site, including monitoring performance and security
• send service communications and, where permitted, information about our services that we believe may be of interest, from which you can opt out at any time
• process job applications
• comply with legal obligations, enforce our terms and protect our rights, property and safety and those of others

4. How we share information

We do not sell personal information. We share personal information only:

• with service providers who perform functions on our behalf, such as website hosting, form processing, customer relationship management, email delivery and analytics, and who are bound to use it only for those purposes
• with Amazon Web Services, Inc. and its affiliates where you have engaged us in connection with an AWS partner programme, an AWS-referred opportunity or an AWS co-sell activity, to the extent necessary for that activity
• with professional advisers, including lawyers, auditors and insurers, where necessary
• where required by law, regulation, legal process or governmental request, or where we believe disclosure is necessary to protect our rights, your safety or the safety of others
• in connection with a merger, acquisition, financing or sale of all or part of our business, subject to confidentiality obligations

5. Cookies and similar technologies

The Site uses strictly necessary cookies required for it to function. Where we use analytics cookies to understand how the Site is used, they are set only after you accept them through the cookie notice, and you can withdraw that consent at any time through your browser settings. Most browsers allow you to refuse or delete cookies; doing so may affect some Site functionality.

The Site does not currently respond to "Do Not Track" browser signals, as no common industry standard for such signals has been adopted.

6. Data retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. Enquiry records are generally retained for up to three years after our last interaction with you. Job application records are retained in accordance with applicable employment law. Server logs are retained for a limited period for security and diagnostic purposes.

7. Security

We apply administrative, technical and physical safeguards appropriate to the nature of the information, including encryption in transit, access controls and monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International transfers

Rabbit Cloud, Inc. is headquartered in the United States and operates delivery teams in other countries. Personal information may be processed in the United States and in other jurisdictions where we or our service providers operate, which may have data protection laws that differ from those in your country. Where required by applicable law, we implement appropriate safeguards for such transfers.

9. Your rights and choices

Depending on where you live, you may have rights under applicable law to access, correct, delete or restrict the processing of your personal information, to object to processing, to data portability, and to withdraw consent where processing is based on consent. Residents of certain U.S. states may have additional rights, including the right to know what personal information we collect and the right to opt out of the sale or sharing of personal information; we do not sell or share personal information for cross-context behavioural advertising.

To exercise any of these rights, contact us at privacy@rabbitcloud.ai. We may need to verify your identity before acting on a request. You may opt out of marketing communications at any time using the unsubscribe link in those messages or by contacting us.

10. Children

The Site is intended for business users and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Third-party sites

The Site may contain links to third-party websites, including client websites and AWS resources. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was most recently revised. Material changes will be indicated by a notice on the Site. Your continued use of the Site after changes take effect constitutes acceptance of the revised policy.

13. Contact

Questions about this Privacy Policy or our data practices may be directed to Rabbit Cloud, Inc., Attention: Privacy, at privacy@rabbitcloud.ai.